7 Reasons- Why is your business in need of a chatbot? botpenguin.com

Bots are an automated and ever ready solution that allows you to handle more customer requests or queries than before. If your current customer support service is entirely powered by human force, you are working a bit slow and can’t reach a chatbot’s mark.

Hence, if you are looking forward to scaling up your business, then integrate bots because they helped scale India’s most massive sports game by 30 times. One of the most popular India’s fantasy cricket sites, “Dream 11“, experienced a user base grow from 40000 to 40 million in the last six years, which resulted in loads of soaring queries. Dream 11 took the help of a chatbot to answer the growing number of requests and questions.