Top 9 Amazing Shopify Chatbots 2022 botpenguin.com
3. Determine whether it facilitates the real-time transfer of chats to agents.
Suppose your chatbot could route support chats to agents if they couldn’t respond immediately. However, merely moving the discussion is insufficient. To help the consumer find a solution immediately, the conversation is forwarded to the appropriate department or agent.
4. Verify whether it provides templates to get started.
Getting a chatbot won’t be enough if you don’t know how to use it. To assist you in choosing the template to employ for your eCommerce store, search for a chatbot system that provides a variety of possibilities. Your needs would meet by creating a chatbot from scratch. However, templates can expedite the creation of chatbots and aid the launch of your eCommerce business.
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