5 strategies for customer retention that work like magic! (with common usage terms explained) botpenguin.com
An organization risks losing out on recurring business if it does not prioritize customer retention and instead concentrates on growing its client base. Although acquiring new clients, also known as customer acquisition, is crucial, it is far more expensive. Gaining new clients is crucial, but so is keeping existing ones and turning them into loyal patrons. Customer retention is often broken down into routine, habitual, voluntary, and involuntary.
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